Global Payments Review

Global Payments Review

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Overview:
Global Payments (GPN) has been in the business since 70’s. At that time, they existed by the name of National Data corporation. Like its name “Global” GPN is now an international Payment Processor, based in Atlanta, Georgia with offices operating in UK, Canada, Europe, and Asia-Pacific region.

It is a HUGE provider with hundreds of thousands of merchant clients falling under their umbrella and processing billions in transaction across the globe. Moreover, Global Payments has its profile on Wikipedia, and that certainly shows their strong standing because otherwise you can’t get your own Wikipedia page.

Lots of ISOs/Agents (aka resellers) of Global Payments are there in the industry acting as referral partners for all GPN’s services or contracting them for their processing platform but not all of these resellers are ethical.

I would suggest that you should better Global Payments go with rather than being stuck with non ethical resellers. Since GPN have their personal in house sales team, and you can directly deal with them so why work through some mediator unless you can get something above and beyond what GPN can offer. For instance, better customer service. Such a reseller would be termed as Value added Reseller (VAR).

Below I have discussed the positives and negatives of Global Payments. First I’ll go the positive aspects:

Positive side:

Good news for International merchants is worldwide payment processing that is being offered by GPN. Additionally they also provide interchange-plus pricing, a more transparent pricing in comparison to ordinary tiered pricing and that’s always a plus.

Global Payments carry out almost everything in house which gives you the opportunity to work out lower rates but they may vary depending upon the type of business. Over and above this, it can help you terminating any agreement without paying the cancellation fee.

Downside

You will not find great customer service from GPN and that’s quite expected because of its big size. Smaller companies on the other hand can serve you with the benefit of a satisfactory customer support. But if you are not much concerned about this part then you can surely consider working with GPN

I rate Global Payments 4 out of 5 considering above reasons.

Date Established:
1970.

Location:
They have multiple locations all across the world, but they are headquartered in Atlanta, Georgia.

Domain Name(s):
www.globalpaymentsinc.com.

Parent/Partner Company:
Global Payments is not a subsidiary of any other company. HSBC Merchant Services is a wholly-owned subsidiary of Global Payments.

Type:
Registered ISO/MSP, Direct Processor, Acquirer.

Acquiring Bank(s) (Acquirer):
HSBC Bank.

Payment Processor(s):
Global Payments is the processor.

Payment Gateway(s):
Authorize.Net or Global Transport.

Trust Symbols:
You can find the Global Payments BBB profile here. It has an “A+” rating as of this review, with 27 complaints in the last 36 months.

Negative Reviews:
There are a few complaints on RipOffReport, but much less than what I would expect from such a large company.

Common Complaints:
None.

Verifiable Testimonials/References:
Sadly they don’t have any testimonials or case studies on their site that you can contact. Hopefully, they put some references in the future particularly for the merchants belonging to the same industry. Till then you can try to get some testimonials from their sales rep.

Security/Privacy:
No on-site security features (i.e. McAfee, Security Metrics etc…).

Customer Service:
Global Payments has a very good customer service. Their service is available 24/7 through email and toll-free number. To verify this, one Friday I made a call on their number around 3 am and was happy to talk to one of their rep. since it’s a very big provider so you have to traverse through an automated menu to talk to their rep.

Contract Duration:
The contract term is going to vary depending on which one of Global Payments’ resellers you go through. I suggest that you just go direct, and negotiate a “no contract” agreement.

Cancellation Fee:
Same as above, the cancellation fee will vary, but if you go direct to Global Payments, you can probably work out a “no early termination” deal with them.

Interchange-Plus Pricing:
Interchange-plus is offered by Global Payments, but pricing will vary.

Seasonal Downtime:
Global Payments does offer seasonal downtime, but be sure to work out the terms with your sales rep.

Product Offering:
Worldwide (International) Payments, Retail (Credit/Debit), eCommerce (Online), Payment Gateway, Virtual Terminal, Check Processing, ACH, EBT (Electronic Benefits Tranfer), Gift Cards, Stored Value Cards, Point-of-Sale (POS), Money Transfer.

Specialty:
None.

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One Comment

  1. I have had a great experience with Global Payments so far. Nice people, really friendly and always try their best to help.

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