iMAX Bancard Network Reviews – Merchants Bancard Network Inc

iMAX Bancard Network Reviews – Merchants Bancard Network Inc

Author

Overview:

The name iMAX Bancard came into my notice when one of my readers posted an outstanding comment about them on one of my posts, so I decided to look into more details and to my disappointment it came out to be another substandard company.

iMAX Bancard is a merchant service provider established in 2004. On RipOffReport there are just a few negative reviews against them but their BBB profile shows a lot of complaints. Of course BBB is the first place where most of discontented merchants file their issues and having so many complaints racked up there is pretty bad for the repo of a company.

Since they have not been around for long enough so they should be putting more efforts to resolve these complaints but sadly, iMAX doesn’t seem much concerned to redeem themselves by showing some response to these complaints. Looks like iMAX just want to stay back making claims but not doing anything to resolve the issues that are being reported by their customers and are being the cause of their dissatisfaction.

As you know I am a huge fan of these social media and since the digital era their need has increased a lot. In this industry of merchant accounts there are not many of the companies who are focusing on the need of educating merchants. But those who are really interested in associating with their customers on longstanding terms, are actually spending time and resources on the merchant’s education plus they provide their clients with an online platform through these social media where merchants can connect with them without any difficulty. No doubt educating merchants about the ins-and–outs of the business can make things far easier for both the merchants and the company.

For now I am scoring iMax Bancard 2.5 out of 5.

Date Established:
2004.

Location:
Valencia, California.

Domain Name(s):

  • www.imaxbancard.com.
  • www.imaxinternationalbankard.com.
  • www.imaxapp.com.
  • www.pcimax.com.

Parent/Partner Company:
Looks like iMAX operates solo. I don’t see any other partners or parent companies.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
Wells Fargo Bank.

Payment Processor(s):
First Data.

Payment Gateway(s):
Authorize.Net, Skipjack, Network Merchants Inc (NMI), First Data Global Gateway (formerly LinkPoint), 3Delta Systems, Datacap.

Trust Symbols:
The iMAX Bancard Network BBB profile has a “B” rating as of this review, with about 53 complaints so far (as of this update). Btw, they’re part of the TrustLink program which is BBB’s version of Yelp, so be sure to leave some reviews there.

Customer Service:
Coming to their customer service, they have been around for a very short time and still they have 53 complaints against their customer support on BBB! That surely speaks how bad it is. One of the people I know also had a terrible experience with the customer service team of iMax but of course I can’t come to any conclusion relying on just one person’s opinion. But the complaints about this issue have certainly cleared out many of my doubts.

Negative Reviews/Complaints:
I found lots of complaints filed against iMax on RipOffReport and Complaints Board. Adding to this they don’t seem interested in maintain their online repo because I didn’t see any response towards any of these complaints by iMax.

Common Complaints:

Among all of these complaints the one issue that has been reported again and again is “free merchant account” offer by iMax. I am still trying to find the truth behind this offer but till now I found nothing. Actually the “free” part can have lot of hidden meanings but of course in this business you don’t get anything free of cost. So don’t forget to carefully read all the terms and conditions before signing up with them.

Verifiable Testimonials/References:
No testimonials listed on the www.imaxbancard.com site, so unfortunately, I wasn’t able to contact anyone.

Security/Privacy:
The main iMax site doesn’t have any security in place from what I can tell, but their application site (www.imaxapp.com) is HTTPS secured. I’m not sure through which provider it is though (i.e. Verisign, McAfee etc…)

Contract Duration:
3-years.

Cancellation Fee:
$250.

Interchange-Plus Pricing:
I’m not sure if iMAX offers Interchange-plus. I wasn’t able to get an answer from their rep. Their website doesn’t mention anything about it either. Be sure to ask your rep if you decide to go with iMax.

Seasonal Downtime:
Not sure if they offer seasonal downtime either. Most providers do, so I don’t think iMax would deny you, but again, ask your rep.

Product/Service Offering:
Retail (Credit/Debit), Online/e-Commerce Payments, Mail Order/Telephone Order (MOTO), Wireless, Cash Advance, Gift & Loyalty, Point-Of-Sale (POS), EBT, Check Processing.

Product/Service Specialty:
None in particular.

 

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