PowerPay Review

PowerPay Review

Author
Users

Overview:

PowerPay came into business in 2003. Even though they have 48,000 merchants’ clients but still, on BBB there are very less number of complaints against them, which, honestly speaking is very unusual for a company of this size. Good Work!

They also have a subsidiary be the name of E-OnlineData, for which you can find great review on my site. As a matter of fact I can easily recommend you to any of these two companies since both of them are excellent choices.

They also offer interchange-plus pricing which in my opinion should be a standard nowadays.

One more thing that I like about PowerPay is that neither they charge for cancellation (early termination) nor they make you sign any contracts. Good news!

They also have Facebook page, Twitter account, and Linekdin page as well so feel free to connect with them in that regard.

For the above reasons I rate them 4.5 out of 5.

Date Established:
2003.

Location:
Portland, Maine.

Domain Name(s):

  • www.powerpay.biz.
  • www.e-onlinedata.com.

Parent/Partner Company:
PowerPay, LLC is the parent company of E-OnlineData.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
HSBC Bank.

Payment Processor(s):
PowerPay is the processor.

Payment Gateway(s):
Authorize.Net.

Trust Symbols:
You can find the PowerPay BBB profile here. It has an “A+” rating as of this review, with 37 complaints in the last 36 months.

Negative Reviews:

I am surprised that I found almost no complaints against them and the complaints that I found on RipoffReport, most of these were directed towards some other company by the name of PowerPay America, not the PowerPay we are concerned with.

Common Complaints:
None.

Verifiable Testimonials/References:
None found. It’d be nice to see some good testimonials or case studies.

Security/Privacy:
Their online application is secured via VeriSign.

Customer Service:
I haven’t worked directly with PowerPay. This is where your personal experiences would be helpful. Let us know how your experience has been with PowerPay.

Contract Duration:
I was told that there is no contract duration term.

Cancellation Fee:
No cancellation fee either. Be sure to read your contract though.

Interchange-Plus Pricing:
Interchange-plus is offered by PowerPay.

Seasonal Downtime:

Unfortunately, for seasonal merchants Powerpay doesn’t hold any particular program and in that case merchants still have to pay for payment gateway fee. But the good thing is that they don’t charge any early termination fee. So what I suggest for an e-Commerce merchant that operates a seasonal business is that it is better to cancel your PowerPay account during your low volume months and then restart when you are dealing again. In this way you won’t find it much costly.

Product Offering:
Retail (Credit/Debit), eCommerce, Mail Order/Telephone Order (MOTO), Wireless, Check Processing, Gift Cards, Point-of-Sale (POS).

Specialty:
None.

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4 Comments

  1. I just looked at this company and I have their contract in my email. Apparently they have changed since you did your review because they have a 3 year contract and $250 for early termination fees.

  2. Be AWARE !!!
    they are crooks ! this company will take your money and will not give it back.
    the worse customer service.. including management. ALERT!!! they act as multiple company’s they all under one company.if you as been forwrd to another company they are all working under one roof and act as they not.

    they all CROOKS. they will give you the run around and hold you money for ever.

    take your businesses else were and stay away from this company.

    Be AWARE !!!

    Upscale Charter

  3. If I could give a NO STAR review I would. My recent experience cost me over $364 in penalty fees with Power Pay and I never even got to use the service!!! I will NEVER recommend this company (actually I am now on a personal mission to share my poor experience with them with any person who will listen). “Frustrating” doesn’t even come close to my feelings in my dealings with them. WARNING: DO NOT GET INVOLVED WITH THIS COMPANY!!!!

  4. Stay away! You agree to pay them $15/mo when you sign up, but end up paying $50/mo because they hit you with all kinds of fees.

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