ProPay Review

ProPay Review

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Users

Overview:

ProPay is one of the oldest companies in this business as it was established in 1997. It is a US based company with a branch in Canada. They have been in partnership with eBay which says a lot about how big their business is.

Here I am giving just a brief overview about the company but to see more good stuff look into the sections below.

ProPay has a very good standing with BBB in spite of the fact that there has been about 55  complaints reported against them; that pretty high.

I could only find a small number of negative reviews across the web, and was impressed to see that ProPay is actively responding to these. Taking into account that they have been in the business for a very long time, I would say it’s pretty good. On the other hand, many of their clients have reported about some kind of data breach few years back and the company responded to this saying “not their fault”.

Furthermore, their testimonial section is pretty good having a long list of testimonials, so do check that out. You can also find them on their Twitter account.

For now I am rating ProPay 4 out of 5.

Date Established:
1997.

Location:
Lehi, Utah.

Domain Name(s):

  • www.propay.com.
  • www.propay.ca.

Parent/Partner Company:
No parent company here, but they have partnered with Hosted Concepts to create ProPay CartLite, which is a shopping cart solution for all of you e-Commerce merchants.


Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
Wells Fargo Bank and MetaBank.

Payment Processor(s):
TSYS (Vital).

Payment Gateway(s):
Self-branded payment gateway and Authorize.Net.

Trust Symbols:
Here’s the ProPay BBB profile. It has a “A+” rating as of this review, with 55 complaintsin the last 36 months.

Security/Privacy:
ProPay is secured by TRUSTe.

Customer Service:
I’ve never had an account with ProPay. Any of your input would be great.

Contract Duration:
ProPay doesn’t lock you into a contract from what I was told. They do, however, charge an annual fee that seems to make up for it

Cancellation Fee:
They don’t charge any cancellation fee, but a yearly fee. Good thing is that you will not have to pay anything if you cancel within 30 days of your contract but after this span of time your annual fee will be non-refundable. The annual charges may vary from $34.95 to $299.95 according to the type of merchant account you select.

Interchange-Plus Pricing:
Interchange-plus is offered, but depends on your business profile (i.e. monthly volume, risk profile etc…).

Seasonal Downtime:
Based on their value proposition, ProPay says that they don’t charge you any monthly fees, so whether you’re seasonal or not, you won’t be getting charged during your down months.

Negative Reviews:

I found a handful of complaints on RipOffReportConsumerAffairs and ComplaintsBoard but many of these are insignificant because the merchants reporting these are either unaware of the actual process of transaction fees, or because they just like tarnishing  someone’s reputation.

In 2008 Propay had a data breach which of course affected many of its clients but if you go through the justification given by one of their rep in this Webmaster World thread, you will realize that it wasn’t ProPay’s fault.

Apart from this there is nothing worth mentioning but one issue that I found common is discussed below.

Common Complaints:

The common problem that has been reported most often is withholding of funds. In case of charge-back and/or suspicious charges ProPay either shuts your account down or withhold your funds. You can think that they are just being paranoid for no reason but in actual, it is an approach that at times, can be essential. So if you plan to sign up with ProPay make sure you are not in such business where charge-back is a normal thing otherwise you will have no way to process credit cards.

 

Verifiable Testimonials/References:
Their testimonials section on the site has a long list of testimonials along with the audio snippet of the merchants voices. But it doesn’t provide full name of the merchants and their business name which is actually required to use these testimonials as reference for verification.

You can also go through the “News and Events” page to check out some customer case studies. That’s really good!

Product/Service Offering:
Retail (Credit/Debit), eBay payments, e-Commerce..

Product/Service Specialty:
None.

One Comment

  1. As I understand it, ProPay has recently been acquired by TSYS. So they do now have a parent company.

    You also mention that they use TSYS as a processor, and while that’s true, I believe they also use FDC as a processor, and possibly separate processors for JCB and Discover?

    As far as gateways, they do have their own payment gateway, and they integrate with Auth.net, but they also appear to integrate with several others, including Orbital, Paymentech, and PayFlowPro.

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