Vision Payment Solutions Review

Vision Payment Solutions Review

Author

Overview

I rate them as an above average company when it comes to services and features. Even though, I am not rating this MSP as 5 out of 5, but I still find myself comfortable in working with this company.

This company takes the feedbacks from their clients seriously and used different communication channels to collect feedback and reviews about their services. Some of these communication channels are Twitter, Linkedin and Facebook. The company gives importance to their social media appearance and is handling its social media pages well. They are also running a blog with very useful posts for merchants.

I was able to find only one complaint on RipOffReport while there is not a single complaint anywhere else, a reason why they have a great BBB score. The only problem with the company is that it is small in size and I don’t know how they will respond if exposed to high volume of work.

The only reason why I rated this site 4 out 5 instead of 5 out of 5 is because they don’t have any testimonials on their website. I am unable to verify any testimonial so I am not sure about their client’s feedback but overall the company looks good.

Date Established:
2003.

Location:
Portland, Maine.

Domain Name(s):
www.visionpayments.com.

Parent/Partner Company:
Vision Payment Solutions operates alone. No parent or sister companies here.

Type:
Registered ISO/MSP.

Acquiring Bank(s) (Acquirer):
HSBC Bank.

Payment Processor(s):
Global Payments.

Payment Gateway(s):
PayTrace.

Trust Symbols:
Vision Payments is an accredited BBB business with an “A+” rating as of this review. They’ve had 5 complaints filed against them in the last 36 months.

Negative Reviews:

There is only one negative review about them on RipOffReport.

The merchant is complaining about his funds being held by VPS, but it does not look like a legitimate complaint as banks only held funds due to risk related issues.

Common Complaints:
Since I was only able to find one complaint on ROR, I can’t really give you any commonalities.

Verifiable Testimonials/References:
Unfortunately, there are no testimonials on the Vision Payment Solutions website.

Security/Privacy:
Their website is secured by Trustwave.

Customer Service:
I haven’t worked with these guys before, so let us know if you have. Judging by the lack of negative reviews, I’d say that they’re doing something right.

Contract Duration:
3-year contract term.

Cancellation Fee:
I was told that if you wish to close your account, just make sure you give them a 30-day notice in writing, and they’ll close it for free.

Interchange-Plus Pricing:
Interchange-plus pricing is offered by Vision Payments.

Seasonal Downtime:
Seasonal downtime is also offered. I was told that they don’t charge you during downtime, but make sure you verify that when you’re signing up.

Product/Service Offering:
Credit/Debit, e-Check Processing, Recurring Billing, ACH Processing, Gift Card, Virtual Terminal..

Product/Service Specialty:
None in particular.

 

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